Refund Policy

This Refund Policy covers Look packs and other digital fees you pay directly to Bibanchal. It does not cover clothing bought from partner stores such as Myntra, Shopsy, and AJIO, Nykaa, Amazon, Flipkart, or others. Those purchases follow each store’s return and refund rules.

We follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We do not refuse refunds where the law requires them for deficient service.

Looks are digital credits for AI try on. Once a Look is successfully used to generate a result, that credit is consumed and is generally not refundable as cash.

If a generation fails for technical reasons, we restore the Look credit to your balance automatically. You do not need to email us for a failed generation credit.

If you buy a pack and we cannot deliver the service (for example a prolonged outage), you may request a cash refund or replacement Looks.

Unused Looks may be refunded within 7 days of purchase if you have not used any Look from that pack and you ask us in writing. After 7 days, unused Looks remain in your balance for use, and cash refunds are discretionary except where required by law.

Duplicate charges or payments taken in error will be refunded in full after we verify the Razorpay payment record.

Cashback is not a product purchase from Bibanchal. It is a reward tied to confirmed affiliate sales on eligible stores (currently Myntra, Shopsy, and AJIO). Pending amounts can change based on merchant and network confirmation.

If cashback was credited by mistake, we may reverse it. If eligible cashback was wrongly denied after confirmation, contact us and we will investigate with our partner.

Email prashant@bibanchal.com with the subject “Refund request”. Include your account email, Razorpay payment reference or approximate purchase time, and the reason.

We aim to respond within 3 business days. Approved refunds are sent to the original payment method within a reasonable period, typically 5 to 10 business days after approval, subject to your bank or UPI provider.

Please contact us before raising a payment dispute so we can help faster. Unfounded chargebacks may lead to account review.

For unresolved refund issues, email prashant@bibanchal.com with the subject “Grievance”. You may also use consumer forums under Indian law, including the National Consumer Helpline (1915) and e-Daakhil where applicable.